【退货和退款政策 (Return & Refund Policy)】
伊丝碧媞严格遵守马来西亚《1993年直销及反金字塔计划法令》（Act 500）及相关消费者保护法，制定公平、透明且合规的退换货与买回政策。

1．10天法定冷静期 (10-Day Cooling-off Period)
依 Act 500 规定，凡直销销售合同金额达指定门槛（RM300 以上），消费者自签订合同或收到产品之日起，享有 10 个工作日 的法定冷静期。

在冷静期内，消费者有权以书面形式通知公司解除合同并申请退货退款。

冷静期内退回之商品若保持原包装完整且未经使用，公司将在收到退货及有效书面解约通知后的法定工作日内，扣除合理处理成本后办理全额退款。

2． 独立传销商/会员买回保证 (Buy-Back Guarantee for Distributors)
依据马来西亚直销法规范，若会员或独立传销商决定终止其会员资格或经营权，自购买之日起 6 个月（180 天）内，可向公司申请买回其持有的未开封、具商业再销售价值（Resalable Condition）之产品。

退款：经公司检验无误后，退还金额須扣除已发放之相关奖金、津贴及法定行政手付费。
{净退款金额} = {原购买净额（扣除最高 15\% 行政处理费）} - {该订单已发放之所有奖金／佣金／津贴} - {未清偿之欠款（若有）}

若产品已过期、开封使用、包装破损或非经官方正规渠道购得，恕不适用买回条款。

3．瑕疵品与错误配送换货
如您收到破损、瑕疵或品项不符之商品，请于收到货品后 7 个工作日内錄影拍照存证并联系客服中心。


【Return & Refund Policy】
ITS BEATTIYA strictly complies with the Direct Sales and Anti-Pyramid Scheme Act 1993 (Act 500) and applicable consumer protection statutes in Malaysia to ensure an equitable, transparent, and compliant refund and buy-back framework.

1．10-Day Statutory Cooling-Off Period
In compliance with Act 500, any direct sale contract exceeding the prescribed statutory threshold (RM300) is subject to a mandatory 10 working days cooling-off period, commencing from the date of agreement execution or receipt of goods.

Consumers are entitled to rescind the contract and request a refund by serving written notice to the company within this 10 working days period.

Returned goods that are unconsumed, undamaged, and retained in their original packaging will be refunded within statutory timelines upon receipt of goods and valid notice, less reasonable administrative costs.

2．Buy-Back Guarantee for Distributors
In adherence to Malaysian direct selling regulations, if an independent distributor or member elects to terminate their distributorship or membership, the company offers a buy-back guarantee for unused, unexpired, and merchantable goods in resalable condition purchased within six (6) months (180 days) prior to termination.

Refund: After the company verifies that everything is correct, the refund amount will be reduced by any bonuses, allowances, and statutory administrative fees already paid.
{Net Refund Amount} = {Original Net Purchase Price (less up to 15\% handling fee)} - {Commissions/Bonuses Disbursed} - {Outstanding Indebtedness (if any)}

Products that are opened, damaged, expired, or acquired through unauthorized secondary channels are not eligible for the buy-back guarantee.

3．Defective Goods & Order Discrepancies
If you receive merchandise that is damaged in transit, defective, or incorrect, please notify our Customer Service team within seven (7) working days of receipt with video or photographic proof.